All New York City homeless shelter residents should keep a THOROUGH journal/accounting of EVERYTHING that goes on during their residency in a shelter. This includes times, dates, names, descriptions of events, any communications with administrators, sign-in and sign-out times, housing-search efforts, and ANYTHING else that is relevant to your shelter situation. Be sure to make back-ups in a variety of formats, and store them for safe-keeping. If you follow this advice, you will thank me later!
Secondly, homeless shelter residents should subpoena a copy of their Department of Homeless Services (DHS) files from DHS. Carefully review your files and compare them to your accurate accounting and chronicling of events. You MUST know what is being written in your file, and what may be purposely omitted from your DHS file. This is extremely important because in most cases, as a homeless shelter resident, shelter and DHS administrators treat you in accordance with what is written in your file.
I have come into contact with shelter administrators who regard what is written in residents’ DHS files as gospel. Due to the gravity that is associated with these files, residents MUST be equipped with the knowledge of what they contain.
Homeless New Yorker