The Hope Springs Eternal Shelter

Window Dressing

When I first got to the shelter I currently reside in, I was optimistic that it was going to be a well-run facility that had a professional and efficient staff. After being forcibly transferred from a facility rife with violence, rampant drug use, and a slew of management problems (CLICK HERE and CLICK HERE for my posts on my shelter transfer experience), it would have been a near impossibility for this shelter to be worse than the one we came from.

At intake, on December 5, 2016, the shelter’s administrator told us to look forward to being in our new home by New Year’s. She said the shelter was good at what they did, and seeing that we are a family with strictly a housing issue, we should look forward to placement soon.

Being that this shelter didn’t immediately reveal having the problems that the previous shelter had, such as: Impotent, militaristic security; an extremely loud hallway environment; blatantly ornery caseworkers; rules that banned bottled water, or any type of food or beverage; etc.; We had a good first impression. However, our first impression was not a lasting impression.

In approximately a month, the shiny veneer began to peel. The following situations reared their ugly heads:
• An unrelentingly, intense drug smell began to waft into our room on a daily basis; a problem we reported and had good faith would be quashed by the shelter’s administrators and staff. It wasn’t.

• The housing-search packet given to me by a shelter administrator, which seemed so great because the previous shelter’s administrators never provided such a resource, proved to be chock-full of disconnected or ever-ringing numbers, scammers, and realtors who were blatantly discriminatory.

• Staff could be heard cursing residents, even over the intercom.

• No tangible housing placement help has been given.

• Administrators use bullying tactics towards residents, and abuse their power.

• Just like the previous shelter, administrators schedule meetings they fail to show up to.

• Administrators make false claims on paperwork; such as, marking documents as “2nd issued,” when it is the first time they present it to a resident.

• Etc., etc., etc.

Although this shelter will, hopefully, never be as bad as the previous shelter, which I nicknamed Alcatraz; being better than the worse doesn’t make you good, or even acceptable.

It’s sad and disappointing to say, but beware of shelters proclaiming efficiency and professionalism. Wait to see consistency, or you just might be bamboozled.

-The Homeless New Yorker

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