This is exactly why I advise every shelter resident to keep copious notes. SMH!! [SIDEBAR: There’s no way a person who is struggling under the strain of homelessness should have to, or be able to, keep better, and more accurate documentation, than whole staffs of people who get paid taxpayers’ money to provide “professional” services. SMH!] Integrity and efficiency issues seem to proliferate in an agency that is supposed to help people in need; the paperwork substantiates this. SMH!
Homeless New Yorker