[NOTE: The following information is NOT an endorsement of the aforementioned entity. It is merely a description of the entity as the entity describes itself. The Ombudsman unit of New York City’s Department of Homeless Services is said to be a unit that is independent of the Department of Homeless Services, although its office is located in the same building as the headquarters of DHS. Also, the Ombudsman unit’s contact email address also contains a DHS designation.]
New York City’s website for DHS describes the DHS Ombudsman unit as follows:
“The Department of Homeless Services (DHS) formed the Office of the Ombudsman to assist DHS constituents, as well as the public, to access a wide array of information and services. The Office is an independent and impartial unit whose mission is to support New York City’s homeless population, assist them on their path to fairer access to essential resources, improve their quality of life while in shelter, and advocate for a meaningful role in the decision-making processes that affect their lives.
The Office is charged with resolving constituent issues and concerns through alternative dispute resolution methods, including mediation services. Experienced Constituent Services Representatives provide effective conflict resolution, and work to ensure fair and equal access to DHS, City, and community-based services and resources. The staff actively engages constituents and empowers them to participate in positive decision-making processes. With the goal of seeking independent and impartial issue resolution, the Office is responsible for:
Providing information and education on homeless services
Providing a supportive client experience through effective and compassionate listening, and timely client-focused case management
Providing general assistance and communication facilitation, including service referrals and connections
Addressing unresolved grievances or dissatisfied outcomes
Evaluating and investigating client grievances
Strategic data tracking and recommendations to DHS management.”
I would be interested in obtaining statistics in the issues that the Ombudsman unit has resolved and/or addressed. Anyone who can assist me in this endeavor, please contact me. Thanks.