Being trapped in a system riddled with ever-changing protocols, no transparency, mind-boggling incompetence, lack of expertise to solve the stated problem, scattered/inconsistent “professional” advice, and a myriad of other unfortunate euphemisms, is akin to being caught in quicksand.
So many people give up and resign their fate to a callous system because they recognize that the more they fight, the more they get stuck. Speak up about the gross negligence you experience; you’ll constantly be scheduled for case conferences that administrators never show up to, while your family loses income and jeopardizes their jobs to show up to meetings that never happen all under the duress that you’ll be kicked out of your shelter if you don’t attend. Gain momentum in connecting with the community that your shelter is located in; you’ll be transferred from your shelter without your consent, without fair warning or reason, and with inconsistent moving dates that cause more loss of income. Reach out to the Department of Homeless Services (DHS) to look for solutions for what you’re experiencing, and for tangible housing help so you can get out of the system; you’ll be virtually ignored, or be given insultingly ineffective rhetoric while you spend precious time and money to send faxes and certified letters looking for reasonable answers that are never given. Reach out to DHS’s Ombudsman Unit; you’ll still receive the same insultingly ineffective rhetoric with a snappy retort that let’s you know they see you and your serious issues as an annoyance, not as a duty to fulfill their mission statement. All of the above and more has happened to me and my family.
I have reasonably went through all of the “proper” channels that supposedly exist internally in the homeless shelter system. When that was to no avail, I began to reach out to entities outside of the system to seek some type of relief or recompense. Like I stated above, once I started to gain momentum, I was shipped out of my shelter like a chattel slave or prisoner. (CLICK HERE for details on that.)
I have diligently, independently looked for affordable housing for years. Unfortunately, as a lot of New Yorkers have lamented, the city is not kind to working-class citizens. The “professionals” within the homeless system have offered me no tangible help. I have, thus far, via the advisement of homeless administrators, only been matched with realtors who have either never returned my calls, or haven’t dealt in real estate in months, have disconnected numbers, or have been out-and-out scammers. (I’ll elaborate on these experiences in the near future.)
I am now at the point where what I have been experiencing has lead me to research laws, legal precedents, and a bevy of other things that relate to my current housing situation. Also, towards the end of last year, I began to once again attend community council meetings; a practice I participated in for years until my schedule disallowed it.
Based on my experience thus far, I believe that in order to solve the problem of my homelessness, I must delve deeper into the raison d’être for its existence. I must also get familiar with the policies that relate to homelessness. This is tough to do when there is a lack of transparency, and so much confusion, in the housing system. However, I will continue to push forward.
It is shameful that a person has to navigate such waters via such a circuitous route in order to get a basic life necessity, but I will continue to do so to the best of my ability. You have to have the skills of a CEO and the sleep patterns of an elephant to navigate this system. SMH!
Stay tuned. I will share what I am learning.
-The HMLS New Yorker