The Homeless New Yorker Red Tape Quote Of The Week: The Ask Your Case Worker Edition

HMLS New Yorker Red Tape

“Ask your case worker.” This is the response I get when I call 311 or the city’s housing hotline seeking information. There is a refusal to provide information and answers to requested questions.

If my case worker and shelter administrators were knowledgeable about the information I was seeking, I wouldn’t be spending hours out of my week seeking answers.

In addition to this, there needs to be transparency of procedures and protocols. There is no place online where you can get a step-by-step procedural guide for applying for the services you need. Also, administrators do not provide you with definitive answers on how to get the help that you need. This allows for administrators to give you the run-around on a whim, or provide you with misinformation. It also allows for a grossly negligent waste of time, and other assets, when applications for supposedly available services have to be filed over and over again to no avail.

Why is there no transparency?! Answer this and we might get to the bottom of a few things.

Why is there a big secret concerning the step-by-step process of certain protocols. An administrator will tell you one thing. You follow their instructions to the letter, and you still find out later that you have to start all over again because something was negligently omitted or unknown.

When you ask for the procedures in writing, you’re told by administrators the procedures don’t exist in writing. IMPOSSIBLE. How did the protocols get created in the first place? It has to be in writing somewhere; or are they just making it up as they go along? SMH!


The Homeless New Yorker Red Tape Quote Of The Week: The Most Accurate Quote About Bureaucracy Ever

HMLS New Yorker Red Tape

“The purpose of bureaucracy is to compensate for incompetence and lack of discipline- a problem that largely goes away if you have the right people in the first place…Avoid bureaucracy and hierarchy and instead create a culture of discipline” -Jim Collins

DHS and HRA can you hear me? If you really want to fix the problem…